Return & Refund Policy

Return and Refund Policy of Paradise Tools India Ecommerce Website:

1. Returns

1.1. If you are not completely satisfied with your purchase from our website, you may request a return within 7 days from the date of delivery.

1.2. To be eligible for a return, the product must be unused and in the same condition as you received it, with all original tags and packaging intact.

1.3. Certain products may not be eligible for returns due to hygiene reasons, such as personal care products, lingerie, and swimwear. Please check the product description before placing an order.

1.4. To initiate a return, please contact our customer service team with your order number, product details, and reason for return. We will provide you with instructions on how to return the product.

1.5. Once we receive the returned product and verify its condition, we will initiate the refund process.

1. Refunds

2.1. Refunds will be processed within 7 days of receiving the returned product.

2.2. Refunds will be issued to the original payment method used for the purchase.

2.3. If payment was made through cash on delivery, the refund will be issued through bank transfer to the customer's bank account.

2.4. Shipping charges and any other taxes or fees associated with the purchase will not be refunded.

1. Exchange

3.1. If you would like to exchange a product for a different size or color, please contact our customer service team within 7 days of delivery.

3.2. To be eligible for an exchange, the product must be unused and in the same condition as you received it, with all original tags and packaging intact.

3.3. Certain products may not be eligible for exchange due to hygiene reasons, such as personal care products, lingerie, and swimwear. Please check the product description before placing an order.

3.4. Once we receive the returned product and verify its condition, we will initiate the exchange process.

3.5. The customer will be responsible for any shipping charges associated with the exchange.

1. Damaged or Defective Products

4.1. If you receive a product that is damaged or defective, please contact our customer service team within 48 hours of delivery.

4.2. To be eligible for a refund or exchange, the product must be unused and in the same condition as you received it, with all original tags and packaging intact.

4.3. We may request you to provide photographs or other evidence of the damage or defect before initiating the refund or exchange process.

4.4. We will cover the shipping charges associated with returning the damaged or defective product and issuing a refund or exchange.